Design Case study
Healthcare scheduling platform
Created a user-friendly platform for a healthcare institution to automate scheduling across all their facilities, for both staff and patients.
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One of our clients, a medical center that provides applied behavior analysis therapy for young children with autism, faced challenges in managing their schedules. The center spent a considerable amount of time manually creating, managing, and rescheduling appointments for both staff and clients. They needed an internal tool to streamline scheduling, dynamically manage appointments in case of cancellations, and optimize staff availability.
They turned to Varyence for design and development of a new platform that could scale across all their locations.
We created a browser-based platform that allows them to:
- Create locations within the application
- Add employees and clients
- Form teams
- Configure custom rules on which employees can help with types of patients
- Take into account planned and unplanned employee absences
- Generate and refresh schedules for distribution
This healthcare organization now has a convenient management system that automates scheduling, reducing manual efforts and enabling them to scale their business to more locations.
Customer Challenge
- Provide user-friendly and intuitive design for internal staff and other centers.
- Eliminate the need for manual appointment creation, management, and rescheduling for both staff and patients.
- Enable dynamically managed appointments, especially in cases of cancellations or sudden change.
- Allow adding new partner centers and insurance details.
- Enable adjusting session duration and replacing clinicians with others from the available specialist list.
- Enable viewing schedules by location, team, or day/week.
Design Journey
Below is the UX design journey we took on this project to create this internal medical platform.
Depending on the size and budget, we would perform these similar steps on most design engagements.
User research and analysis
- Customer spoke with clinicians, doctors, staff of medical center and patients to understand their needs and experiences.
- Analyzed data to see how people use similar products or services.
- Identified areas where users struggle or have pain points.
User journey mapping
- Created a visual map illustrating user interactions with our internal medical platform.
- Pinpointed potential trouble spots where users might encounter obstacles or experience frustration.
- Enhanced the user experience within those problematic areas.
Information Architecture and Content
- Organized content to help users find what they need easily.
- Ensure content aligns with users’ needs and goals.
- Crafted the information architecture.
wireframing
- Create simple designs to test and improve the user experience.
- Iterated versions based upon feedback from users.
Brand style guide
Developed a visual style and design system that aligns with the brand & user experience.
high-fidelity design and clickable Prototype
- Developed interactive prototypes to see how users interact with the design.
- Test and validate the design with real users.
Results
Easily create and edit both base and daily schedules for staff and clinicians. View staff availability and workload through a comprehensive dashboard.
Add new medical centers, staff, clients and insurances.
Receive notifications about any updates, such as adding new staff members, adding new clients, changes in client preferences, absences, and days off.
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