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The story

Our customer is a SaaS Enterprise Remote Access Platform that has been adopted by hundreds of MSPs (Managed Service Providers) and mid-size corporate companies (some with up to 25,000 users each). 

While expanding their market present, they realized they could lose larger deals if they did not have SOC 2 Type 2 compliance those customers were looking to see from them. As a result, they decided to pursue this compliance certification.

Given the size and complexity of their infrastructure, as well as their extensive customer base, they encountered several challenges in meeting the requirements for SOC 2 Type 2 certification.

These challenges included:

  • Introducing net new policies and procedures throughout the entire organization and ensuring every team member adheres to them. 
  • Updating their Azure Cloud infrastructure, which consists of over 500 components, to meet all SOC 2 Type 2 compliance requirements. 
  • Implementing new processes related to product infrastructure, personnel management, vendor management, deployment, secure development, data storage, security of the digital environment, product changes, and software codebase maintenance and operation.

Varyence took full ownership of almost all aspects of the SOC 2 Type 2 certification. From preparation, to implementation, to coordination with external auditors, to successfully passing the SOC 2 Type 2 audit.

Even after the initial successful audit, Varyence continues to help lead maintaining company readiness for upcoming annual SOC 2 Type 2 compliant audits

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Project overview

Helped lead all efforts to get SaaS Enterprise IT Remote Access Platform customer SOC 2 Type 2 compliant.

Client challenge

  • Lead all risk management & compliance efforts 
  • Prepare and enforce all SOC 2 Type 2 necessary policies and procedures 
  • Integrate technology ecosystem with security and compliance automation software
  • Implement more than 200 requirements for cloud infrastructure that consists of 500+ components 
  • Add management and device security for all employees’ devices, identities and accounts 
  • Liaison with auditors for any effort required 

Our approach

We utilize industry best practices & leverage our global delivery capabilities to ensure successful business outcomes for our customers.

Solution delivered

Varyence led all efforts to help our SaaS Enterprise IT Remote Access Platform customer successfully achieve SOC 2 Type 2 compliance.

  • Developing and enforcing all organizational and security policies necessary for compliance 
  • Secured over 500 Azure cloud infrastructure components to be compliant
  • Configured SaaS application and ecosystem to ensure fully compliant
  • Implemented Compliance Automation Software to streamline and automate compliance-related processes where possible
  • Collaborate with compliance auditors to ensure all necessary documentation and evidence were provided and responded to 
  • Implementing of mobile device management (MDM) and Identity Access Management (IAM) platforms to secure user identities and devices
  • Led all security vulnerability scanning and penetration testing efforts

Technical components

Solution impact

  • Enabled client to increase market share
  • Simplified sales and account management process 
  • Reduced due diligence process with large clients by around 80% since we could demonstrate audited compliance 
  • Enabled business to pursue new business initiatives, that previously were not possible without SOC 2 Type 2 Compliance 

Why Varyence?

Varyence can help you drive growth, transform your business, and reduce risk.

You have many choices of who to trust with your budget, business reputation and business objectives and we take that responsibility very seriously.

Since we take this responsibility very seriously, we are selective regarding new clients with whom we engage. This helps us maintain high quality work for our customers.

As a trusted business technology partner for over 10 years to customers worldwide, below are some of the reasons they chose to place that trust in us

Excellent ratings from clients
Passionate problem solvers
Global delivery capabilities
Best practice approach
Consistent results
Business savvy
Industry expertise
Technical know-how
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