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The story

Our customer runs a SaaS Enterprise IT Remote Access platform that manages millions of secure Remote Desktop sessions globally each year.

The platform has RBAC (role-based access control) with 9 user roles. Each role has several permissions related to it: 

  • Access to remote desktops and remote applications 
  • Management of identities, accesses, permissions and groups 
  • Licenses management  
  • Reporting 
  • Billing 

Varyence assumed responsibility for all technical aspects of the software, including design, development, hosting, and maintenance. Also took charge of UI/UX design, project and product management, QA, as well as Business and Requirements Analysis.

Varyence developed the browser-based web portal that is currently used by tens of thousands of users each day. 

Varyence continues to maintain and enhance all SaaS platform components.

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Project overview

Varyence developed a browser-based dashboard enabling customers to view and manage their on-premises resources. As well as enable MSPs to federate administrative access into their end customers’ active directory domains to provide them with managed services for building, maintaining, and monitoring their environments.

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Client challenge

  • Enable customers to manage domain resources for their domain and their end customers’ domains via a browser 
  • Support 9 different user roles with interface tailored for every user role 
  • Ensure high availability of resource management dashboard

Our approach

We utilize industry best practices & leverage our global delivery capabilities to ensure successful business outcomes for our customers.

Solution delivered

Varyence developed:

  • Highly available resources management dashboard that supports 9 different user roles with a tailored interface for every role 
  • Support multiple user authentication methods including: 
    • Azure Active Directory
    • On-Premise Active Directory
  • Flexible API that enables automated management scenarios for customers with large domains and networks  

Technical components

Varyence provided all aspects of technical services: executive technology leadership, business and requirements analysis, software architecting, software development, quality assurance, cloud infrastructure architecting and hosting, DevOps, project management, UI/UX and design. 

Solution impact

hours saved annually per MSP
  • Saved over 200 hours per year per MSP technician compared to competitor alternatives  
  • Enabled customer to expand into additional markets 
  • Enabled a larger user base to leverage product across additional platforms via browser 

Why Varyence?

Varyence can help you drive growth, transform your business, and reduce risk.

You have many choices of who to trust with your budget, business reputation and business objectives and we take that responsibility very seriously.

Since we take this responsibility very seriously, we are selective regarding new clients with whom we engage. This helps us maintain high quality work for our customers.

As a trusted business technology partner for over 10 years to customers worldwide, below are some of the reasons they chose to place that trust in us

Excellent ratings from clients
Passionate problem solvers
Global delivery capabilities
Best practice approach
Consistent results
Business savvy
Industry expertise
Technical know-how
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