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The story

Our customer runs a SaaS Enterprise IT Remote Access platform that manages millions of secure Remote Desktop sessions globally each year.

They needed to implement secure Multi Factor Authentication (MFA) which should not rely on SMS text messages.  

To address this issue, the customer needed a modern and user-friendly MFA solution that could be easily adopted by their extensive client base, while also providing enhanced security. 

Varyence took complete responsibility for the design, development, hosting, and distribution of the mobile and cloud components. We also handled UI/UX design, project management, and quality assurance activities. 

Varyence continues to maintain and enhance all platform components.

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Project overview

Varyence developed a custom mobile authenticator application that provides Time-Based One-Time Password (TOTP) compliant Multi-Factor Authentication (MFA) and push authentication capabilities to users of the platform.

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Client challenge

  • Simplify and secure the authentication process  
  • Reduce user identity authentication process time by at least 10 seconds 
  • Secure certain privileged access management transactions within platform against a user device private encryption key as an additional layer of security 
  • Provide users with a mobile authenticator application that provides push authentication and advanced encryption capabilities for platform 
  • Create a seamless experience for users integrated across all components 
  • Ensure UI/UX is on-brand 

Our approach

We utilize industry best practices & leverage our global delivery capabilities to ensure successful business outcomes for our customers.

Solution delivered

Varyence developed: 

  • Mobile client for iOS and Android platforms 
  • TOTP (Time-Based One-Time Password algorithm) compliant solution, compatible with sites that already support Google Authenticator 
  • Enabled ability for users to receive a Push Notification and perform Push Authentication by selecting to Approve or Reject push notification
  • Enabled users to obtain one-time 6-digit code if they prefer to enter it manually instead of using Push Authentication 
  • Implemented private key on local authenticator used to encrypt against for certain privileged access manager transactions within the platform. This provides additional security beyond MFA 

Technical components

Varyence provided all aspects of technical services: executive technology leadership, requirements analysis, software architecting, software development, quality assurance, cloud infrastructure architecting and hosting, project management, UI/UX design

Solution impact

reduction in authentication time for users
  • Reduced authentication time for users by over 21 seconds
  • Reduced customer support issues related to user authentication 
  • Increased customer satisfaction 
  • Increased platform security 
  • Provided scalable and cost-effective alternative to third-party MFA and Push Authentication options on the market 
  • Enabled customer to satisfy product roadmap requests from customers and internal stakeholders 

Why Varyence?

Varyence can help you drive growth, transform your business, and reduce risk.

You have many choices of who to trust with your budget, business reputation and business objectives and we take that responsibility very seriously.

Since we take this responsibility very seriously, we are selective regarding new clients with whom we engage. This helps us maintain high quality work for our customers.

As a trusted business technology partner for over 10 years to customers worldwide, below are some of the reasons they chose to place that trust in us

Excellent ratings from clients
Passionate problem solvers
Global delivery capabilities
Best practice approach
Consistent results
Business savvy
Industry expertise
Technical know-how
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