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Case study

Laboratory Automation Using RPA (Robotic Process Automation)

Enabled laboratory to streamline scheduling, intake, and processing of laboratory tests, along with automated integration with LIS (laboratory information systems).

Laboratory Automation Using RPA (Robotic Process Automation)
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The story

Our customer operated five laboratories across the United States and faced a challenge responding to demand. Their personnel were spending a lot of manual effort on scheduling, intake of new patients, transferring information manually to their LIS (laboratory information system), and communicating results to patients in a timely manner. 

This process became even more strained during the COVID-19 pandemic. When the number of requests surged, causing a bottleneck, and restricting the number of patients they could accommodate. 

Varyence architected, built and deployed a solution that addressed their challenges with patient scheduling and manual entry between their scheduling and LIS platform. This automation enabled them to scale without adding requisite personnel to handle more manual tasks.

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Project overview

Varyence developed an RPA (robotic process automation) solution that automated work intake, lab testing results, and syncing of data between disparate systems and the Laboratory Information System.

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Client challenge

  • Eliminate data-inconsistency mistakes that are occurring from manual workflows 
  • Reduce operational costs of labor through lab automation 
  • Free up personnel from performing manual labor maintaining patient data across multiple business systems 
  • Improve patient experience by speeding up the work intake process, providing self-service capabilities for patients, and more quickly processing and communicating results to patients
  • Enable laboratory to scale to meet ever-increasing demand, particularly during the COVID-19 pandemic 
  • Ensure the platform is HIPAA compliant and data is secure from loss or breaches

Our approach

We utilize industry best practices & leverage our global delivery capabilities to ensure successful business outcomes for our customers.

Solution delivered

  • Implemented patient portal through a secure, HIPAA compliant platform 
  • An administrative portal, also secure and HIPAA compliant, was developed specifically for internal laboratory staff to manage and process data effectively
  • Implemented RPA (Robotic Process Automation) and API integration to process data from intake forms to LIS (Laboratory Information System). This automation eliminated the need for manual efforts previously required
  • Architected a solution to allow pluggable extensions to support data sources that have varying approaches for data integration
  • Implemented Cybersecurity protections to ensure the safety of patient data

Technical components

Solution impact

Over 5x
increased revenue and enabling laboratory to scale their intake processing
  • Reduced manual labor effort by an entire FTE 
  • Eliminated data inconsistency issues previously caused by manual labor effort 
  • Improved data accuracy through RPA and API integration, ensuring more accurate and consistent data processing
  • Enhanced patient experience 

Why Varyence?

Varyence can help you drive growth, transform your business, and reduce risk.

You have many choices of who to trust with your budget, business reputation and business objectives and we take that responsibility very seriously.

Since we take this responsibility very seriously, we are selective regarding new clients with whom we engage. This helps us maintain high quality work for our customers.

As a trusted business technology partner for over 10 years to customers worldwide, below are some of the reasons they chose to place that trust in us

Excellent ratings from clients
Passionate problem solvers
Global delivery capabilities
Best practice approach
Consistent results
Business savvy
Industry expertise
Technical know-how
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