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The story

Our client was experiencing significant growth from mergers and acquisitions and needed to automate order entry, customer service, and other areas of their business in order to scale.

The process for customers to place orders, change orders, add new licenses, and order more products is labor intensive and requires much manual effort. The customer service and operations of those tasks was also fraught with inconsistent data and manual processes. Their current situation would prohibit them from being able to achieve the scale needed for their growth objectives.

Varyence helped identify areas that could be automated and tools that could be integrated.

Key areas we helped:

  • migrated their subscription management platform to a new platform
  • developed a custom e-commerce/SaaS platform enabling their customers to purchase products and perform self-service operations
  • integrated to their internal hosted service provisioning system

Varyence continues maintaining the solution, releasing new modules and new versions as the platform is fully rolled out across the organization.

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Project overview

Varyence helped a customer with digital transformation, migrating from manual labor-intensive order-entry and customer service processes so they could scale for growth.

We developed a custom order entry and user self-service portal for enabling our customer’s users’ to submit orders for new hosting products and manage their licenses and subscriptions.

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Customer Location
USA
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Team Location
Ukraine, Croatia
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Team Size
6
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Project Length
2021 - ongoing

Client challenge

  • Reduce our customer support tickets
  • Enable capability to scale for growth as we acquire competitors
  • Reduce manual efforts of our sales, customer support, and accounting departments
  • Enable customers to place orders online
  • Enable customers to manage their subscriptions online
  • Integrate with provisioning systems so hosted products can be provisioned automatically as orders are placed from customers
  • Reduce lag time between orders received and provisioning process
  • Provide us with a central source of truth for orders
  • Integrate to our subscription management platform

Our approach

We utilize industry best practices & leverage our global delivery capabilities to ensure successful business outcomes for our customers.

Solution delivered

Varyence team has developed a custom e-commerce SaaS platform which allows users to place custom orders for hosted products and manage their licenses and subscription online.

  • Implemented roles, accesses, and management of created subscriptions
  • Subscription management integration
  • Payment system integration
  • Provisioning system integration

Technical components

Varyence provided all aspects of technical services: executive technology leadership, business and requirements analysis, software architecting, software development, quality assurance, cloud infrastructure architecting and hosting, DevOps, project management, UI/UX and design.

Solution impact

From 60 min To 15 min
reduction in order entry time
  • Reduced license and subscription management collective time among customer and all departments from 2 hours to 30 min
  • Positioned company for scale as new competitors are acquired

Why Varyence?

Varyence can help you drive growth, transform your business, and reduce risk.

You have many choices of who to trust with your budget, business reputation and business objectives and we take that responsibility very seriously.

Since we take this responsibility very seriously, we are selective regarding new clients with whom we engage. This helps us maintain high quality work for our customers.

As a trusted business technology partner for over 10 years to customers worldwide, below are some of the reasons they chose to place that trust in us

Excellent ratings from clients
Passionate problem solvers
Global delivery capabilities
Best practice approach
Consistent results
Business savvy
Industry expertise
Technical know-how
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