Automating Order Entry and Customer Service
Implemented custom order entry and self-service platform for one of the largest hosting providers in the US and Canada to enable growth
Implemented custom order entry and self-service platform for one of the largest hosting providers in the US and Canada to enable growth
Our client was experiencing significant growth from mergers and acquisitions and needed to automate order entry, customer service, and other areas of their business in order to scale.
The process for customers to place orders, change orders, add new licenses, and order more products is labor intensive and requires much manual effort. The customer service and operations of those tasks was also fraught with inconsistent data and manual processes. Their current situation would prohibit them from being able to achieve the scale needed for their growth objectives.
Varyence helped identify areas that could be automated and tools that could be integrated.
Key areas we helped:
Varyence continues maintaining the solution, releasing new modules and new versions as the platform is fully rolled out across the organization.
Varyence helped a customer with digital transformation, migrating from manual labor-intensive order-entry and customer service processes so they could scale for growth.
We developed a custom order entry and user self-service portal for enabling our customer’s users’ to submit orders for new hosting products and manage their licenses and subscriptions.
We utilize industry best practices & leverage our global delivery capabilities to ensure successful business outcomes for our customers.
Varyence team has developed a custom e-commerce SaaS platform which allows users to place custom orders for hosted products and manage their licenses and subscription online.
Varyence provided all aspects of technical services: executive technology leadership, business and requirements analysis, software architecting, software development, quality assurance, cloud infrastructure architecting and hosting, DevOps, project management, UI/UX and design.
Varyence can help you drive growth, transform your business, and reduce risk.
You have many choices of who to trust with your budget, business reputation and business objectives and we take that responsibility very seriously.
Since we take this responsibility very seriously, we are selective regarding new clients with whom we engage. This helps us maintain high quality work for our customers.
As a trusted business technology partner for over 10 years to customers worldwide, below are some of the reasons they chose to place that trust in us